Privacy Policy

Last Updated: October 26, 2025

1. Introduction

Context Link ("we," "our," or "us") operates context-link.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

  • Email address
  • Organisation name and subdomain
  • Payment information (processed securely through our payment provider)

2.2 Content Data

To provide our service, we access and process content from sources you connect:

  • Google Docs content
  • Notion pages
  • Website content
  • Any other sources you connect to Context Link

2.3 Usage Data

We collect information about how you use Context Link:

  • Search queries and responses
  • Connected sources and connection settings
  • Usage statistics and analytics
  • Log data (IP address, browser type, pages visited)

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our service
  • Process semantic searches and generate responses
  • Improve and optimize our service
  • Process payments and manage subscriptions
  • Send service-related communications
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Processing and Storage

Your content is processed to create semantic embeddings for search functionality. We store:

  • Text chunks from your connected sources
  • Semantic embeddings (vector representations of your content)
  • Metadata about your sources and connections
  • Search history and generated responses

5. Third-Party Services

We integrate with third-party services:

  • Google: For Google Docs integration and authentication
  • Notion: For Notion pages integration
  • Payment Processor: For billing and subscription management
  • Analytics Services: To understand usage patterns

These services have their own privacy policies governing their use of your information.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information:

  • With service providers who assist in operating our service
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition
  • With your explicit consent

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Limited access to personal data

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we must retain it for legal compliance.

9. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Export your data
  • Object to or restrict processing
  • Withdraw consent at any time

10. Cookies and Tracking

We use cookies and similar tracking technologies to provide and improve our service. You can control cookie settings through your browser preferences.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]