EMAIL TRIAGE Free plugin for Claude Cowork
A Claude Cowork plugin that triages your support inbox with full business context, and gets smarter every time.
See the full triage workflow.
Why use the Email Triage plugin?
Your support inbox is full. Your knowledge base and past email threads have the answers. This open source plugin connects them via parallel sub agents that research each customer before drafting.
Gmail & Zoho
Pulls unread emails from Gmail or Zoho via MCP connectors. No new tools to learn.
Per-customer email history
Each draft is written by a sub agent that first looks up that customer's email history and your knowledge base for full context.
Human-in-the-Loop
Interactive UI for review before sending. You stay in control.
Written for humans
Strips em-dashes, filler phrases, and invisible Unicode watermarks automatically.
Self-Improving
Learns from your corrections and stores lessons for future runs.
How it works
Connect
Link Gmail or Zoho Mail via MCP connector.
Fetch & draft
Pulls unread emails, then spawns a sub agent per email to look up that customer's email history and knowledge base context before drafting a reply.
Review
Each email gets an interactive card with the draft reply, required actions, and a checklist.
Learn
Your corrections are stored and applied to future drafts. It gets better every time.
Getting started
1. Install the marketplace
· Claude Cowork
2. Then install the plugin
· Claude Cowork
Connect Context Link for past email and knowledge base context
· Context Link
Schedule recurring triage
· Claude Cowork
Email triage in Cowork
· Claude Cowork
What's in the box
/triage-emails
The main event. Fetches your unread emails, then spawns a sub agent per email to look up customer history and draft a reply. Results are presented in an interactive UI.
/draft-reply
One-off mode. Paste a customer email and get a context-aware draft reply with required actions.
Requirements
Level up your customer support
Open source. Free forever. Works with Gmail and Zoho.